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Our new system, and what it means for you

March 3, 2022
Jen Houltham
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Jen Houltham

Introducing our new system - and what it means for your Cardrona and Treble Cone experience!

Look, we know that terms like "point of sale" and "eCommerce" usually make most of our eyes glaze over. But please hang on and give this a read for us - our new point of sale and eCommerce systems are going to make a huge difference to how you buy passes and pick them up!

Please read this, we promise it's worth it!

Let's get the nerd lingo out of the way:

  • Ecommerce - the part of our website where you buy our stuff online
  • Point of sale - when you come into one of our Guest Services locations (Queenstown, Wānaka, or on the mountains) and we sell something to you right there

We'll start by addressing that we're just getting started. We've kicked off our new eCommerce system with Earlybird season passes and multi-day passes only. This way, we can make sure everything works exactly as it should as we add all our other products and experiences to our online portal for you to buy. Most of them, however, are loaded and ready to go right now in our point of sale system. That means that if you want to buy rental gear, lessons, programmes, or anything else, please come in and see us, give us a call (03 443 8880) or email us to book.

If you'd like to be given a heads-up when everything else is ready to buy online, please subscribe to our email newsletter. We promise we only send the coolest, most good-looking and funky-fresh emails, with important information like what's happening on our mountains, when the best deals are on, and when you can buy all our experiences online.

Here's some quick answers to some FAQs you might have about the new system! We've got information about payment plans, profiles, passes, stats and more. If you have any other questions, please shoot us an email and we'll help you out.

Why have you made a new system?

This is a step into the future for Cardrona and Treble Cone - we're using the best eCommerce and point of sale systems in the ski industry to make your buying process as seamless as possible. We've had a lot of feedback over the last few years about our old system, and we'd love that to continue with the new one. If you're having any issues using our new eCommerce, please get in touch.

Can I still pay for my pass in instalments?

Yes you can, and we're currently running this ourselves. With this new payment plan, you'll pay $100 per pass up front, then four equal payments after that. The dates of your payments depend on when you buy your pass, so make sure you click the "View Payment Schedule" button and put reminders in your phone for when those are due. You'll get an email if we've been unable to process your payment for any reason.

Why is this system asking me to make a new new profile?

The simple answer is because we're starting again with this new system. To keep things clean and simple, we're asking everyone to make a new profile in the new ecommerce site.

Hold up, what about my stats?

We still have your stats! We're working on a solution now to merge them into the new system and build a beautiful new dashboard for you. This dashboard will take us a while to implement and likely won't be ready for this winter, but we'll keep you in the loop when it is.

Can I use my current MYCARD Lift Pass?

Unfortunately we can only link your old RFID lift pass to your profile at point of sale, not online - the two card systems just don't talk to each other online! We can do this for you if you come see us, or you can pick up a new card at a pick-up kiosk (please think of the environment before you do so and reuse your pass if possible!).

What is I bought my 2022 pass before you put in the new system? 

We will migrate your booking and profile for you - you'll need to make a new account in the system, and if your name, date of birth and email match your old profile, everything should be connected for you. If you have an existing RFID pass, it won't be connected automatically - please see the point above about linking your pass. If you have any issues, please reach out.

When can I book everything else?

Now! You'll need to pop into one of our offices or contact us - join our email list to find out when everything else is available to buy online.

How do I pick up a new pass?

This is the really exciting bit! This season we have fancy new pick-up kiosks, and they will be on both mountains and in our town offices in Queenstown (37 Camp St) and Wānaka (50 Cardrona Valley Road). Your booking confirmation email comes with a QR code that you can scan at the kiosks, choose which passes from your order you'd like to pick up, then it'll spit out your pass and you can go straight to the lifts!

How cool do these look?!

Click for more photos...

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About the Author

Jen Houltham

Jen is Cardrona's resident word nerd. She's out & about on the mountain most days; a big fan of carving groomed runs, powder hunting & laps through Lil' Bucks!

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